英文商業書信範例－訂單延遲

Email 寫法 | 製作、出貨、運送…不論透過電商還是傳統模式，再謹慎還是會碰到訂單延遲的狀況，發生時除了立即處理外，也得盡快通知客戶，而這時英文的信件該怎麼寫呢？本篇文整理簡易範例給各位參考 《延伸閱讀：*文末* 回覆信開頭感謝用語 》《 *文末* 回覆信結尾用語》

Email 寫法 | 第一段：感謝顧客的購買、產品很棒

Dear XXX

Thank you for your order _____(訂單編號) of ______(日期). The quality of the goods you ordered is excellent. I trust you will be very pleased.

Email 寫法 | 第二段：說明狀況、解決方式、預期結果

I regret to inform you that ____________(原因). The delay may be as long as _____(延遲多久). We have begun to_______(解決方式). I am doing all I can to find a new method that will get the order out to you in the quickest time.

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Email 寫法 | 第三段：請求買家原諒和協助

Please accept my apology for the delay and inconvenience this has caused you. I will make every effort to avoid a similar mistake in our future transactions. If you have any questions, please do not hesitate to let me know.

訂單發生狀況是每個人都不想碰上的事情，但若遇上了，處理得宜則不只能讓客戶消氣、也有機會不讓客戶將低對公司的信心，業務技巧百百種，別錯過專業培訓課程，把從手上漏掉的魚抓回來！

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